2 Day Professional Receptionist Course

Course Objectives

The course is designed to be an extensive and thorough way of learning what qualities are required to become a Professional Receptionist. It covers all the skills required to ensure you think, act, deliver and conduct yourself as a Professional Receptionist.

You will also gain the valuable skills in how to conduct yourself confidently at a Receptionist interview. The course is an energetic and an informative lesson in building relationships and getting noticed.

Successful candidates will earn an accreditation in Receptionist aptitude. This endorsement can enable us to help promote and support you in your search to find employment and you may be given an introduction to a selection of London’s top recruitment agencies. Your trainer will assist you with reviewing your CV and provide you with any employment references you may need.

Suitability

Suitable for individuals wishing to gain the skills of a Professional Receptionist with the extra benefit for those looking to find employment after their training.

Duration

2 days

Hours

9:30am – 5:00pm

Course Price

£195.00 (including VAT)

Places subject to availability

Full payment required prior to course

All fees are non-refundable. Bookings can be transferable to a subsequent available course

Venue

Best Western Hotel, 4 Adamson Road, Swiss Cottage, London NW3 3HP
Nearest Stn Swiss Cottage – Jubilee Line

Course Content

Receptionist Training

1. DEPORTMENT & APPEARANCE
    •     Polish & Finesse
    •     Dress Code
    •     How to carry yourself

2. SPEECH & ELOCUTION
    •     Voice Inflection & Listening Skills
    •     Articulation & Clarity
    •     Meeting & Greeting

3. MANAGING BEHAVIOURS
    •     Showing Assertiveness
    •     Manners
    •     Statements to Avoid

4. HANDLING SITUATIONS
    •     The Art of Negotiation
    •     Attention to Detail
    •     Disclosure

5. CUSTOMER SERVICE & CONDUCT
    •     Managing your Voice System
    •     The Order of Priority
    •     Receiving Visitors & VIPs

6. CORPORATE AWARENESS
    •     Learn the Ethos & Values
    •     Using Business Language
    •     Company Policy, Procedures & Systems

Career Guidance

1. THE PERFECT CV
    •     Preparing Your CV for agencies & employers
    •     Structure & Presentation
    •     Making Your CV Relevant

2. HOW TO STAND OUT IN A JOB INTERVIEW
    •     Making the Right Impression
    •     Techniques & Role Play
    •     What to Say and How to Say It

 Click Here for Course Dates