2 Day Professional Receptionist Course

Course Objectives

The course is designed to be an extensive and thorough way of learning what qualities are required to become a professional Receptionist.  It covers all the skills required to ensure you think, act, deliver and conduct yourself as a professional Receptionist.  You will gain the knowledge and understanding that will enable you to deal effectively with visitors and colleagues.
Successful candidates will earn an accreditation in receptionist aptitude. Overall you will find this to be an excellent course covering a variety of important topics and taking a more in-depth look at the actual receptionist’s role and how you can promote the company you work for. 


Suitability

This course is ideal for individuals who are purely seeking Receptionist training and do not require any assistance or support with finding employment.

Duration

2 days

Hours

10:00am – 4:00pm

Course Price

£245.00  (including VAT)
Places subject to limited availability
Bookings secured by full payment in advance
All fees are non-refundable

Venue

Bishopsgate, London – Nearest Stn Liverpool Street or Bank

Course Content

1. DEPORTMENT & APPEARANCE
·         Polish & Finesse
·         Dress Code
·         How to carry yourself

2. SPEECH & ELOCUTION
·         Voice Inflection & Listening Skills
·         Articulation & Clarity
·         Meeting & Greeting

3. MANAGING BEHAVIOURS
·         Showing Assertiveness
·         Manners
·         Statements to Avoid

4. HANDLING SITUATIONS
·         The Art of Negotiation
·         Attention to Detail
·         Disclosure

5. CUSTOMER SERVICE & CONDUCT
·         Managing your Voice System
·         The Order of Priority
·         Receiving Visitors & VIPs

6. CORPORATE AWARENESS
·         Learn the Ethos & Values
·         Using Business Language
·         Company Policy, Procedures & Systems

 

 

 Click Here for Course Dates